Coaching Client Agreement and Informed Consent

Disclosure Statement and Agreement for Services

This agreement provides important information regarding my coaching services. Please read it carefully and feel free to ask any questions you may have.

Information About Your Coach

I hold a Masters degree in Psychology. As a certified Persona Archetype Coach, I have completed over 108 hours of specialised study under Master Coach and creator of Persona Archetype Coaching, Katie Eden Todd. I maintain ongoing professional development to stay current with best practices in this field.

I work with you using my unique skills and experience, always within my Code of Conduct and Scope of Practice.

I am not a therapist. As such, I do not:

  • Offer advice outside of a coaching nature
  • Provide therapy or counselling
  • Prescribe health, nutrition, or medical treatments
  • Diagnose conditions
  • Guarantee a specific outcome

I will not:

  • Use my position to promote another business or non-business entity
  • Take advantage of my coaching role with you

Cost of Services

Coaching services are not covered by private health insurance. Payment is due at the time of your coaching appointment via the provided details.

Session Fee: 1 hour 1:1 session – $120 NZD (koha sessions available for those for whom cost is a barrier)

Coach’s Pledge

I am committed to protecting the confidentiality of your information. Video calls are conducted over secure links, and you agree to also ensure a secure connection on your end.

Sessions will always be conducted respectfully, within my Code of Conduct and Scope of Practice.

Appointment Scheduling and Cancellation Policy

Except in cases of illness or valid unforeseen circumstances, 24 hours' notice is required for cancellations or rescheduling. Cancellations within 24 hours will incur a 50% fee. No-shows will be charged at the full session rate. These policies help ensure all clients have access to appointments.

Termination of Coaching and Refund Policy

Either party may end the coaching relationship if it is no longer beneficial. Sessions already completed are non-refundable.

If I believe another coach or practitioner would better support your needs, I will discuss a referral with you. Following through on any recommendations remains your responsibility.

Liability

Coaching services with Lana Jago focus on identifying goals, making behavioural changes, and personal development. They are not a substitute for therapy or medical treatment. If you require support for mental health conditions, please seek help from a qualified physician or licensed mental health professional.

By participating in coaching, you accept responsibility for seeking additional professional support if needed.

Agreement Confirmation

By booking a coaching session, you confirm that you have read, understood, and agree to the Coaching Client Agreement and Informed Consent outlined above.